Recess (L.D. 22/05/99 nr.185)
Right of recess (CONSUMPTION CODE D.LGS 206/05)
BILZI guarantees that products will be delivered the same as those indicated and described on the site and compliance with all product retention rules until delivery at the place indicated in the order. For all products sold, it is the manufacturer's responsibility. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information given on the packaging. The images on the site are provided to Customer to facilitate product recognition; due to variations in the manufacturer's packaging, photos may not exactly reflect the appearance of the delivered product.
As provided by the Consumption Code D.LGS 206/05 (ex right of withdrawal), customers of BILZI have the guarantee satisfied or refunded with the possibility of returning the products purchased within 14 working days from receipt, except where these are products that by their nature can not be sent back.
How to apply for a refund
Right of recess in accordance with dlgs 206/2005 mod. Legislative Decree 21/2014
You have the right to terminate the contract without giving any reasons within 14 days. The withdrawal period expires after 14 days from the day the goods were received.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an express statement, such as a letter sent by post, fax or e-mail
Strada Langhirano, 264 - 43124 Parma (PR)
fax: +39 0521 649299
To do so, you can use the type of withdrawal form downloadable to this LINK
In order to comply with the term of withdrawal, it is sufficient that you send a notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of recess
If you withdraw from this contract, you will be refunded all payments you made to us, including delivery costs (except for the additional costs arising from your choice of a delivery type other than the least expensive standard delivery type from we offer) without undue delay and in any case not later than 14 days from the day we are informed of your decision to terminate this contract. Refunds may be withheld for more than 14 days only until you have proven to have returned the goods or until these have been received by us, whichever occurs first.
These refunds will be made using the same means of payment you have used for the initial transaction, unless you have otherwise expressly agreed otherwise; in any case, it will not have to bear any cost as a consequence of such redemption.
You are only responsible for the diminution of the value of the goods resulting from manipulation of the goods other than the one necessary to establish the nature, characteristics and operation of the goods.
You are kindly requested to return the goods or deliver them to us without undue delay and in any case within 14 days of the day you notified us of your withdrawal from this contract. The term is respected if you return the goods before the expiration of the 14-day period.
Strada Langhirano, 264 – 43124
EXCLUSIONS ON THE RIGHT OF RECESS
The right of withdrawal is excluded in the following cases provided for in article 59 of the Consumption Code:
(a) service contracts after the full performance of the service if the execution is commenced with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal as a result of the full performance of the contract by the professional;
(b) the supply of goods or services whose price is linked to fluctuations in the financial market which the trader is unable to control and which may occur during the period of withdrawal;
(c) the supply of tailor-made or clearly customized goods;
(d) the supply of goods likely to deteriorate or expire rapidly;
(e) the supply of sealed goods which are not liable to be returned for hygienic reasons or relating to the protection of health and were opened after delivery;
(f) the supply of goods which, after their delivery, are, by their nature, inseparably blended with other goods;
(g) the supply of beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can take place only after thirty days and whose actual value depends on fluctuations on the market which can not be controlled by the professional;
(h) contracts where the consumer has specifically requested a professional visit for the purpose of carrying out urgent repair or maintenance work. If, during such a visit, the professional provides services other than those specifically required by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such services or additional goods;
(i) the provision of sealed audio or video recordings or sealed computer software that was opened after delivery;
(j) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
(k) contracts concluded at a public auction;
(l) the provision of non-residential, non-residential, car rental, car rental services, catering services or leisure services services where the contract provides for a specific date or period of execution;
(m) the supply of digital content by means of non-material support if the execution is commenced with the express agreement of the consumer and with his acceptance that in that case he would lose the right of
RESOLUTION OF THE DISPUTES
The Consumer Resident in Europe is informed that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool may be used by the European Consumer to resolve any disputes relating to contracts for the sale of goods and as a result, if you are a consumer established in Europe, you can use this platform to resolve any dispute arising out of the online agreement stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr.